Emergency Department CAHPS
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About the Survey
The Emergency Department Consumer Assessment of Healthcare Providers and Systems (ED CAHPS) survey is designed to measure patients’ opinions of the care they receive in a hospital emergency department. The survey consists of 35 core questions that capture patients’ perceptions of the care they received in the Emergency Department and gather general demographic information about the patients themselves.
Who's Required to Complete the Survey?
The use of this survey is voluntary and not required by CMS, but their recommendation is to use this survey with patients who are: 18 years of age or older; treated in a hospital emergency department; discharged to home (not admitted to the hospital from their ED visit); NOT discharged to a law enforcement facility, hospice, nursing home, skilled nursing facility or another hospital; and alive at time of sampling.
Partnering with PRC
Because this program is not currently sponsored by CMS, there is not a formal list of approved vendors. However, PRC is proud to have facilitated data collection for both the initial Mode Experiment and Feasibility Test in 2015-2016, and the subsequent Mode Experiment and Feasibility Test in 2017-2018. Additionally, PRC is currently administering the survey for hospitals that elect this instrument for their internal process improvement efforts.
PRC will apply for approved vendor status for all upcoming CAHPS programs, with the expectation that all applications will be approved.
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